Shipping policy

Shipping Policy

Orders are usually dispatched in 2 business day(s) via Australia Post Regular Parcel Services. We are currently dispatching orders on each Monday, Wednesday and Friday. The cutoff time for each dispatch is 5PM the night before. Express shipping is only available for Metro areas. If express shipping option is selected but your delivery address is outside of our coverage, we will notify you if we are unable to send via express. We may not be able to speed up dispatch if orders are placed after the cutoff time.

Please check you email junk folder if you did not receive notification emails after you placed an order with us.

We are not able to ship overseas (including NZ) however New Zealand customers are welcome to order from our Amazon AU store.

Tracking events are normally updated in 1-3 business days after dispatch. This is common as our parcels are picked up by Australia Post instead of being dropped off/scanned at a LPO where an instant tracking event is provided. The tracking update delay does not indicate a delay in delivery and are usually the same speed as if not faster than dropping off at a LPO.