FAQ

STEAM STUDIO FAQ

Frequently Asked Questions

Are STEAM STUDIO magnetic tiles compatible with (i.e. same dimensions and shapes) as other magnetic tile brands, like Connetix, Magna Tiles or Picasso? +
Yes, STEAM STUDIO magnetic tiles are compatible with leading magnetic tile brands, however our tiles contain stronger magnets than most so other tiles may not hold together as strongly. Our tiles contain the same strong magnets as found in Connetix or PicassoTiles (newer version). All square tiles and small triangles are with the same dimension as these brands. Our large triangles are the same size as Connetix's newer version. We have provided a detailed review of our tiles here.
Are STEAM STUDIO magnetic tiles safe for my child? +
Yes, STEAM STUDIO magnetic tiles are made from non-toxic, BPA-free plastic and are designed with safety in mind. They are ultrasonically welded and reinforced with rivets to ensure the magnets stay securely inside the tiles.
All STEAM Studio’s magnetic toys are certified and in compliance with relevant Australian Standards on Safety of children's toys containing magnets:
Consumer Goods (Toys Containing Magnets) Safety Standard 2020
Australian / New Zealand Standard AS/NZS ISO 8124.1:2019 Safety Aspects Related to Mechanical and Physical Properties
Australian / New Zealand Standard on Safety of Toys AS/NZS 8124.2:2016 Flammability Test
Australian / New Zealand standard on safety of toys AS/NZS 8124 part 3:2012+A1:2016 for toxic elements test
What age group are STEAM Studio tiles suitable for? +
Our magnetic tiles are suitable for children aged 3 and up. Younger children can also enjoy playing with the tiles under adult supervision.
How do I clean and care for my STEAM STUDIO magnetic tiles? +
To clean your tiles, simply wipe them down with a damp cloth. Avoid using harsh chemicals or submerging the tiles in water to prevent damage to the magnets.
Is your star tiles the same as MNTL? +
Yes, our star tiles are manufactured at the same facility as MNTL magnetic tiles. They are marketed under the STEAM STUDIO brand subject to the star tiles design patent. STEAM STUDIO PTY LTD is also the official distributor of MNTL magnetic tiles in Australia. You can visit our site here https://mntlmagnetictiles.com.au.
Where are STEAM STUDIO magnetic tiles made? +
STEAM STUDIO magnetic tiles and toys are made in China from non-toxic materials in modern, clean, and efficient facilities. Our products undergo regular safety and quality control testing.
Do you provide tax invoices? +
We provide tax invoices for all purchases. You will receive a tax invoice in the order confirmation email after purchase. For orders placed on Amazon or Catch, you can request an invoice through the platform.
Are you an NDIS provider? +
We are not an NDIS provider, however, your provider can purchase our products on your behalf. Your provider can email for a proforma invoice to pay via EFT.
Do you offer discounts? +
All our products are competitively priced and sold direct to the consumer. Most of our customer feedback includes comments like "value for money", "great quality very good price point" as seen from the online reviews. So you can purchase our products anytime without worrying about paying too much.
I’m wondering whether your ball run expansion set of tiles with holes is compatible with other brands of ball run, specifically Kmart brand and Connetix? +
Our ball run's connector tiles are compatible with Connetix, e.g., the tubes or connector tiles are interchangeable. They are not compatible with Kmart's.