Shipping and Return Policy

Christmas cut-off time 2024:

The dates provided below are for metro locations. For Parcel Post items being sent outside a metro area, please allow additional time. Please note the cut-off dates are based of Australia Post published dates. We are not able to guarantee or held responsible for before Christmas delivery.

VIC, NSW, OLD, ACT, SA, TAS: 7PM 7PM 19th December

WA: 7PM 17th December

NT: 7PM 15th December

 

Shipping Policy

Orders are usually dispatched in 2 business day(s) via Australia Post Regular Parcel Services. We are currently dispatching orders on each Monday, Wednesday and Friday. The cutoff time for each dispatch is 5PM the night before. Express shipping is only available for Metro areas (except WA and NT). If express shipping option is selected but your delivery address is outside of our coverage, we will notify you if we are unable to send via express. We may not be able to speed up dispatch if orders are placed after the cutoff time.

Please check you email junk folder if you did not receive notification emails after you placed an order with us.

We are not able to ship overseas (including NZ) however New Zealand customers are welcome to order from our Amazon AU store.

Tracking events are normally updated in 1-3 business days after dispatch. This is common as our parcels are picked up by Australia Post instead of being dropped off/scanned at a LPO where an instant tracking event is provided. The tracking update delay does not indicate a delay in delivery and are usually the same speed as if not faster than dropping off at a LPO. 

Return Policy

If you change your mind, we accept returns as long as the following conditions are met:
- Request return within 30 days of receiving order.
- As new and is not used or opened, and has all original package seals being unbroken.
- The item is returned in a saleable/original condition with the original packaging.
A refund will be applied to the account that was used to make the payment.
If the item you purchased is faulty, we will gladly assist you in replacing the product or the faulty parts. Please contact us at info@steamstudiotoys.com  and quote the order ID.

To return an item, please contact us at info@steamstudiotoys.com and quote the order ID. 

Return address: PO BOX 1298 SURREY HILLS NORTH VIC 3127